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FAQs

LanguageCert Online Exams FAQ

Can I book an exam directly from LanguageCert?

Yes, you can book exams directly from the LanguageCert website. Just search for the relevant LanguageCert International ESOL exam.

How do I register for my exam if I already have a LanguageCert account?

Visit languagecert.org/login to register for your exam.

I cannot access my LanguageCert account. How do I reset my password?

Visit languagecert.org/login and follow the on-screen instructions. For further information, contact our Customer Service.

What are the minimum requirements for an Online exam?
  • Valid Government issued ID stating date of birth in Roman alphabet
  • A quiet room with no distractions, sufficient light and a clean desk
  • External or integrated webcam that is able to rotate 360-degrees
  • Earplugs or headphones
  • Screen width must be a minimum of 15” with a resolution of 1024x768 or higher
  • Windows®: 10, 8.1, 8 or 7
  • Apple: MacOS Yosemite (10.10), El Capitan (10.11) or Sierra (10.12)
  • Internet connection of at least 512/512 kbps (up/down)
How long do I have to sit my exam after I purchase it?

You have 12 months to sit your exam after purchase. This is applicable to all exams.

How do I reschedule my exam?

To select a new date and time to take your exam, log in to your LanguageCert account and select "Overview". Find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". You can reschedule an exam for free up to 48 hours beforehand.

If you choose to reschedule between 48h and 4h before the exam, you will be charged an administrative fee. If you reschedule your exam after this time, you will be charged a higher fee. Fees are dependent on country/currency and tax where applicable.

My exam purchase expires soon but I’m not ready to take my exam. How can I extend its validity?

If you booked your exam through LanguageCert directly, simply log in to your LanguageCert Account, select “Overview”, find your exam under “My exams”, and click on the option to extend the expiry. If you have purchased an exam through a Training Organisation, please contact them directly.

How can I cancel my purchase?

You have the right to cancel your purchase by filing a written request of cancellation within 14 days of your initial payment. All requests for cancellation must be emailed to info@languagecert.org.

Cancellation must be made within 14 days of your initial purchase and at least 14 days prior to the exam date.

In the event of an appropriate cancellation request, LanguageCert will provide you with a refund. Refunds will always be made to the same credit card used for purchase.

Can I have a blank piece of paper to keep notes during the exam?

You are only allowed to have one blank piece of paper during the LanguageCert International ESOL Spoken exam.

The invigilator will ask to see it in order to ensure that it is blank on both sides. It must be shredded in front of the online invigilator once the exam is over.

Can I print my exam?

Printing is not permitted at any time.

Will I be able to see the invigilator?

Written exam (available for LanguageCert International ESOL B1-C2): only the invigilator will be able to see you and your desktop, but you will be able to engage in two-way voice interaction.

Spoken exam (available for LanguageCert International ESOL B1-C2): you will be able to see the interlocutor and engage in two-way voice interaction.

All communication is carried out in English.

Are bathroom breaks allowed during an exam?

Bathroom breaks are not allowed during the exams.

If something happens during the exam what do I do?

The exam will pause, and all answers will be saved. Candidates and invigilators can communicate with one another by speaking aloud or typing into the chat box.

If communication cannot be established, the invigilator will call the candidate on the number provided on their LanguageCert account and talk them through the next steps.

Can I change my answers during the exam?

Once the Listening section is completed, you can navigate through the exam freely. You can move from one question to the next or skip questions and go back to them afterwards. You can also flag questions so that you can review them and change the answer if necessary.

If your exam time is up, or you click on ‘End Exam’, you will not be able to make any changes.

Am I allowed to drink water/coffee during the exam?

Yes, drinking water/coffee/any other beverage is allowed.

Am I allowed to have my pet with me during the exam?

Yes, pets are allowed.

How can I see the remaining time during the exam?

There is a timer on the top right corner of the screen which displays the remaining time.

Will my results contain a detailed analysis of my performance?

Your Statement of Results displays feedback per skill (Listening, Reading, Writing & Speaking). This will help you identify the areas you may need to work on to achieve better results.

How will I receive my certificates?

Exam results, Statement of Results and e-certificate are received in just 3 business days, uploaded to your LanguageCert account.

Hard-copy certificates are sent directly to the address provided in the My Profile section of the candidate’s LanguageCert account.

What is the re-take policy if I fail my exam?

There are no prerequisites or restrictions for re-taking an exam. You can register for an exam whenever you want.

What is a digital badge?

Digital badges are a convenient way to showcase your professional accomplishments. They are the digital representation of your certification and consist of a verifiable description of the specific knowledge and skills required to earn it. Digital badges are easily shared online.

Where can I find my digital badge?

You can access your digital badge through your LanguageCert Account. All you have to do is log in and select “My Badges”.

You can review, share, download, and add it to your social media accounts and email signature.

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